Below you will find our General Terms and Conditions. These always apply when you use or place an order through our website and contain important information for you as a buyer. Therefore, read the General Terms and Conditions carefully.
Applicability of the General Terms and Conditions
1 The General Terms and Conditions apply to all offers, agreements and deliveries of Artisan Gifts, unless explicitly agreed otherwise in writing.
2 If the Customer includes provisions or conditions in his order, confirmation or notification containing acceptance that deviate from or do not appear in the General Terms and Conditions, these are only binding for Artisan Gifts, if and insofar as they have been expressly accepted by Artisan Gifts in writing.
3 In the event that specific product or service terms and conditions apply in addition to these General Terms and Conditions, those terms and conditions also apply, but in the event of conflicting terms and conditions, the Customer can always invoke the applicable provision that is most favorable to him.
Prices and information
1 All prices stated on the Website and in other materials originating from Artisan Gifts are inclusive of VAT and other levies imposed by the government.
2 If shipping costs are charged, this will be clearly stated in time for the conclusion of the Agreement. In addition, these costs will be shown separately in the ordering process.
3 The content of the Website has been compiled with the greatest care. However, Artisan Gifts cannot guarantee that all information on the website is correct and complete at all times. All prices and other information on the Website and in other materials originating from Artisan Gifts are therefore subject to obvious programming and typing errors.
4 Artisan Gifts cannot be held responsible for (color) deviations as a result of screen quality.
Establishment of the Agreement
1 The Agreement is concluded at the moment of acceptance by the Customer of the offer from Artisan Gifts and compliance with the conditions set by Artisan Gifts.
2 If the Client has accepted the offer electronically, Artisan Gifts will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the Customer has the option to dissolve the Agreement.
3 If it appears that the Customer has provided incorrect information when accepting or otherwise entering into the Agreement, Artisan Gifts has the right to fulfill its obligation only after the correct information has been received.
4 Artisan Gifts can inform itself within legal frameworks whether the Client can meet his payment obligations, but also of all facts and factors that are important for a responsible conclusion of the Agreement. If Artisan Gifts, based on this investigation, has good reasons not to enter into the Agreement, it is entitled to refuse an order or request or to attach special conditions, such as prepayment, to the execution.
Implementation of the Agreement
1 As soon as the order has been received by Artisan Gifts, Artisan Gifts will send the products as soon as possible with due observance of the provisions of paragraph 3 of this Article.
2 Artisan Gifts is entitled to engage third parties in the performance of the obligations arising from the Agreement.
3 On the Website it is clearly described in time for the conclusion of the Agreement how delivery will take place and within what term the products will be delivered. If no delivery period has been agreed or stated, products will in any case be delivered within 14 days.
4 If Artisan Gifts cannot deliver the products within the agreed term, it will notify the Client accordingly. In that case, the Customer can agree to a new delivery date or he will be given the option to dissolve the Agreement free of charge.
5 Artisan Gifts advises the Customer to inspect the delivered products and to report any defects found within a reasonable time, in writing or by e-mail.
6 As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Customer. If explicitly agreed otherwise, the risk will transfer to the Client earlier. If the Customer decides to collect the products, the risk will pass upon transfer of the products.
7 Artisan Gifts is entitled to deliver a similar product of similar quality to the ordered product, if the ordered is no longer available. The customer is then entitled to dissolve the agreement free of charge and to return the product free of charge. Unless the Customer has agreed to a replacement item.
Right of withdrawal
For returns, you must always first contact Artisan Gifts via the contact form or via firstname.lastname@example.org
1 Customer has the right to dissolve the distance contract with Artisan Gifts within 14 calendar days after receipt of the product, without giving reasons, free of charge. The period starts on the day after the Customer, or a third party designated by him in advance, who is not the carrier, has received the product, or:
- if the Customer has ordered several products in the same order: the day on which the Customer, or a third party designated by him, has received the last product.
- if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, received the last shipment or the last part;
- in the case of agreements for regular delivery of products during a certain period: the day on which the Customer, or a third party designated by him, has received the first product.
- The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
2 The direct costs for the return shipment will be borne by the Customer. The customer must therefore bear the return costs himself. If these costs are higher than the regular postal rate, Artisan Gifts will provide an estimate of these costs.
3 Within the withdrawal period referred to in paragraph 1, the Customer will handle the product and packaging with care. The customer will only open the packaging and only use the product insofar as this is necessary to verify the nature, characteristics and operation of products. The basic principle here is that this inspection may not go further than the Customer would be able to do in a physical store. In case of any traces of use or opened packaging, which is not necessary for inspection, Artisan Gifts will not proceed with a refund. Goods that fall under the cosmetics law and food and goods law (aromatherapy, care products) cannot be returned.
4 Customer is only liable for depreciation of the product that is the result of a way of handling the product that goes further than permitted in the previous paragraph.
5 The Customer can dissolve the Agreement in accordance with paragraph 1 of the term set in this Article by unambiguously informing Artisan Gifts that he is not making the purchase. Artisan Gifts will confirm receipt of that notification in the event of a digital notification. After dissolution, the Customer has 14 days to return the product. It is also possible to return the product immediately within the reflection period specified in paragraph 1 of this Article and an unambiguous statement for withdrawal is enclosed.
Products that are made on request cannot be returned and are therefore exempt from the right of withdrawal.
Products can be returned to the address specified in the invoice.
Artisan Gifts, De Wetering 6 8939BP Leeuwarden
6 Amounts already paid (in advance) by the Customer will be refunded to the Customer as soon as possible, but no later than 14 days after termination of the Agreement, in the same way as the Customer paid for the order. If the Customer has opted for a more expensive method of delivery than the cheapest standard delivery, Artisan Gifts does not have to reimburse the additional costs for the more expensive method
Unless Artisan Gifts offers to collect the product itself, Artisan Gifts may wait with paying back until Artisan Gifts has received the product or until the Customer demonstrates that he has returned the product, whichever is the earlier.
7 On the Website, information about whether or not the right of withdrawal is applicable and any desired procedure will be clearly stated in good time before the Agreement is concluded.
1 Customer must make payments to Artisan Gifts according to the payment methods indicated in the order procedure and possibly on the Website. Artisan Gifts is free to choose how to offer payment methods and these may also change from time to time. In case of payment after delivery, the Client has a payment term of 14 days starting on the day after delivery.
Warranty and conformity
1 Artisan Gifts guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions and / or government regulations existing on the date of the conclusion of the agreement. . If specifically agreed, Artisan Gifts also guarantees that the product is suitable for other than normal use.
2 A guarantee provided by Artisan Gifts, manufacturer or importer does not affect the legal rights and claims that the Customer already has and can invoke on the basis of the Agreement.
3 If the delivered product does not comply with the Agreement, the Customer must inform Artisan Gifts within a reasonable period after he has discovered the defect.
4 If Artisan Gifts considers the complaint to be well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. The maximum compensation is equal to the price paid by the Customer for the product. This Article does not prevent an appeal for possible compensation.
- The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure .
- Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.
- Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.
- If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
- In case of complaints, a consumer must first turn to the entrepreneur. If the webshop is affiliated with Stichting WebwinkelKeur, and in case of complaints that cannot be resolved by mutual agreement, the consumer should turn to Stichting WebwinkelKeur ( ), this will mediate for free. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/leden/ . If a solution is not yet reached, the consumer has the option to have his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both entrepreneur and consumer agree with this binding decision. There are costs associated with submitting a dispute to this disputes committee that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform ( ).
- A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writin
- If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the delivered products free of charge, at its option.
1 Artisan Gifts processes the personal data of the Client in accordance with the General Data Protection Regulation (AVG).
1 The Agreement is governed by Dutch law.
2 Insofar as not dictated otherwise by mandatory law, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where Artisan Gifts is located.
3 If a provision in these General Terms and Conditions proves to be invalid, this will not affect the validity of the entire General Terms and Conditions. In that case, the parties will determine (a) new provision (s) as a replacement, thus giving shape to the intention of the original provision as much as legally possible.
4 In these General Terms and Conditions, “in writing” also includes communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.
If you have any questions, complaints or comments after reading these General Terms and Conditions, please feel free to contact us in writing or by e-mail email@example.com.